FAQ

Mom says it’s all about getting the perfect fit! Our sizing chart is super helpful, and if you’re still unsure, you can always email Mom at info@atlasandmaya.com or WhatsApp here. She’s a sizing pro, trust us.

Yep! They are Ameircan standard. Mom made sure we tried them all (and we loved it). But because every kid is a bit different, check our size guide to be sure.

Mom says colors can look a bit different on screens—kind of like how our adventures look bigger in our imagination! We do our best to show the true colors, but small differences might happen.

Mom says every piece of our adventure gear is as unique as we are! Because the fabric is cut differently each time, the placement of the design might not match the pictures perfectly. Think of it like treasure maps—no two are exactly alike, but they’re all made for epic adventures!

Our awesome outfits ship directly from the best city in the world, a.k.a. Dubai! Straight from our headquarters, where Mom packs everything with lots of love (and sometimes even a hug).

Absolutely! Wherever there are little adventurers, we can ship. Mom says the postman loves adventures too, so we try to reach every corner of the globe!

Depends on where you are! For UAE, we offer same and next day delivery, and for most places, Mom says it's around 3-10 business days. Sometimes a little more if we're sending far, far away. But don't worry, Mom will keep you updated!

If something’s not quite right, Mom says we’ll make it right. You can return items within 14 days of purchase as long as they're still in adventure-ready condition (tags on, no mud or jam stains!). Just reach out at info@atlasandmaya.com, and we’ll help you out.
For UAE, we accept free exchanges and returns, for other regions and countries, check our policies here.

Just email Mom at info@atlasandmaya.com or WhatsApp here, and she’ll walk you through it. Easy peasy!

Maybe! It depends on where you live. Mom says customs rules vary from place to place, and sometimes they add fees. But we’ll do our best to help make the process smooth. You will find detailed information on your region at checkout.

Absolutely! Once your package is on its way, Mom will send you a tracking link. She loves keeping everyone in the loop.

Mom says gentle washes are best—use cold water, mild detergent, and lots of love.
Oh, and no softeners and no bleach please (bleach is definitely not our friend).
Make sure zippers are closed, magnets are fastened, and snaps are best closed—it keeps everything in good shape during the wash.
For best results, wash inside out and with similar colors.

Yes, on low heat! But Mom says air-drying is even better—it keeps our clothes extra happy and looking sharp.

100%! Mom made sure every piece meets the highest safety standards. We focus on organic and sustainable materials, no itchy tags, no harmful chemicals, no nickel—just soft, comfy clothes for endless exploring.

You bet! While we’re still a young brand and aren’t able to apply for our own certifications just yet, we make sure that all our partner factories and materials meet the highest standards.
All our cotton fabrics are GOTS certified (which means organic and super safe), and our bamboo fabrics are FSC and OEKO-TEX® certified—meaning they’re as gentle on the planet as they are on our skin. Plus, our factories hold certifications that guarantee their processes are both safe and organic.

Mom says we never cut corners on quality—everything from our fabrics, dyes, to components is carefully sourced, ensuring only the best for our babies and the planet. Our values are strong: sustainable, safe, and always gentle on baby and earth.

Our packaging is just as thoughtful as our clothes! Each product is single-packed in compostable bags—they’re here to deliver joy, not to stay for long. Our hangtags, boxes, shopping bags, and paper collaterals are made from recycled or recyclable materials, and we make it a point to stay away from plastic as much as possible. We always look for more sustainable options under FSC standards—all for the love of our forests and our planet.

Mom says we accept almost anything—Visa, Mastercard, American Express, and even a little magic (just kidding). Choose whichever is easiest for you!

Of course! Mom keeps everything under lock and key—she uses secure checkout and advanced encryption, so no worries there.

Totally! If you want to join us on our next adventure, email Mom at info@atlasandmaya.com. We love meeting new friends!

Yes! If you’re interested in carrying Atlas & Maya, drop Mom a message at info@atlasandmaya.com, and she’ll get you all set up.

Mom loves hearing from you! Whether it’s a new product idea, a color you’d like to see, or anything else, email her at info@atlasandmaya.com. She listens to all suggestions (and so do we!).

No problem! Mom says there’s no such thing as too many questions. Email her at info@atlasandmaya.com or WhatsApp here—she’s always ready to help!